Frequently asked questions
How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery times may vary depending on your location, but most nationwide deliveries within South Africa arrive within 2–5 business days.
Do you deliver nationwide?
Yes, we deliver across South Africa.
How can I track my order?
Once your order has been shipped, you’ll receive tracking information via email or SMS so you can follow your delivery.
Are your products tested?
Yes. We carefully select products that we trust and use in our own aquariums to ensure quality, reliability, and performance.
Is checkout secure?
Yes. Our website uses secure encrypted checkout technology to protect your payment and personal information.
What if my item arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the item and packaging so we can assist you quickly.
Can I return a product?
Yes. Eligible items may be returned within our return policy period. Products must be unused and in original packaging where applicable.
How can I contact support?
You can reach us via:
- Email
- WhatsApp
- Social media