OVERVIEW
Welcome to The Aquatic Store! The terms “we”, “us” and “our” refer to The Aquatic Store. The Aquatic Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Aquatic Store is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - Company Information
The Aquatic Store is an online retail business operating within the Republic of South Africa. All transactions are governed by the laws of South Africa, including the Consumer Protection Act (CPA) and applicable eCommerce regulations.
SECTION 2 - Pricing and Payment
All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Prices are subject to change without prior notice. The price payable for goods will be the price displayed at checkout at the time the order is confirmed and reflected in the order confirmation email.
Shipping fees are calculated at checkout and clearly displayed before payment is made.
The Aquatic Store reserves the right to cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent activity.
SECTION 3 - Product Information & Imported Goods
Some products may be sourced from local and international suppliers. Product specifications, packaging, and branding may vary slightly from images displayed on the website.
Customers acknowledge that certain imported products may:
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Have manufacturer warranties handled by the supplier
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Have slight variations in packaging
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Be subject to availability delays
SECTION 4 - Intellectual Property
All content on this website, including but not limited to logos, branding, text, graphics, custom images, product descriptions, layout, and design elements, is the property of The Aquatic Store, its affiliates, or licensors and is protected under South African and international copyright and intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written consent.
SECTION 5 - Use of Third-Party & Stock Media
Certain images and videos displayed on this website may be sourced from royalty-free platforms or provided by product suppliers.
Such content is used in accordance with the respective platform’s licensing terms. All rights to third-party media remain with their original creators.
If you are the copyright owner of any content displayed on this website and believe it has been used in error, please contact us immediately and the content will be reviewed and removed where necessary.
SECTION 6 - Limitation of Liability
The Aquatic Store shall not be liable for:
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Incorrect use of products
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Improper installation of equipment
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Livestock loss due to misuse or incorrect water parameters
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Indirect or consequential damages
Customers are responsible for ensuring products are suitable for their intended aquarium setup.
SECTION 7 - Returns & Consumer Rights
All returns are subject to the Consumer Protection Act (CPA) of South Africa.
Customers may return defective goods within 6 months of purchase in accordance with CPA provisions. Non-defective returns may be subject to approval and restocking fees where applicable.
SECTION 8 - Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@theaquaticstore.co.za.
