Privacy policy

Last updated: March 3, 2026

1. Introduction

The Aquatic Store respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party payment providers)

  • Order history

  • IP address and browsing behaviour (via cookies)

3. How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Communicate order updates

  • Provide customer support

  • Improve website functionality

  • Send promotional emails (only if you opt in)

  • Prevent fraud and ensure security

4. Payment Security

All payments are processed through secure third-party payment providers. The Aquatic Store does not store full credit card details on its servers.

5. Sharing of Information

We may share necessary personal information with:

  • Courier companies for delivery

  • Payment processors

  • IT and website service providers

We do not sell or rent your personal information to third parties.

6. Cookies

Our website uses cookies to improve user experience and track website performance. You may disable cookies in your browser settings.

7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information (where legally permitted)

  • Object to direct marketing communications

Requests may be sent to: support@theaquaticstore.co.za

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@theaquaticstore.co.za